First and foremost, if you are on this page and looking to return a product, it (probably) means that you’ve bought something from our site and for that we give our most sincere thanks. We’re sorry that the product(s) that you ordered weren't satisfactory, and we hope that we can make a refund or exchange as easy as possible for you.
We accept returns of any products that are not custom for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Mystery box orders cannot be returned save for any production flaws. Items must be in new, unaltered, and unused condition*. Refunds can only be credited to the original payment method.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
Given that you need to return an item, please contact us via email at firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage. For returns that show signs of use or are missing accessories, a 20% restocking fee will be charged.